Refund & Cancellation Policy

The short version

Cancel a 1:1 session at least 24 hours ahead and you get a full refund. Cancel later than that, or miss it without telling us, and we decide case by case. A paid AI mock interview is refunded in full if it fails on you — not after you have used it. Every approved refund goes back to the card, UPI or account you paid with.

1:1 mentor sessions

• Full refund: cancel at least 24 hours before the scheduled session and the whole session fee comes back to you.
• Free reschedule: move the session to another slot at least 24 hours ahead, subject to your mentor’s availability, and nothing is charged.
• Inside 24 hours: the site won’t accept a cancellation this close to the session. Email us and we’ll look at it — a genuine emergency is handled case by case, not automatically.
• No-show: if you don’t attend and don’t tell us beforehand, the fee is normally kept.

Paid AI mock interview

This round happens on the spot and is used up as you go, so the rules are different. Whatever amount you paid at checkout is what we refund when the interview fails:

• Refunded in full: the interview won’t load, it crashes part-way, or it ends without producing your report and score.
• Not refundable: once you have answered questions, the practice is done — the same as a session you have already sat through.
• ₹99 full-report unlock: refunded in full if your full report does not unlock or reach your inbox within 24 hours of payment.
• Not sure whether it counts as a failure? Reply to your report email or write to us with your reference code and we’ll check what happened on our side.

Free services

The 5-question practice round is free once per verified account. Fixed lessons, guides, sample reports and rule-based Stage 1 feedback cost nothing. Any mentor consultation labelled free at booking also has no charge.

AI resume check, plan bundle and interview packs

The ₹149 resume check includes one initial check and one re-check. The ₹199 plan bundle includes a 30/60/90-day plan and 3 detailed submission reviews. Purchased interview packs include 3 rounds. These are trial starting prices; your confirmed checkout amount is retained.

If a check or review fails, retry the same included use rather than buying again. If a request is interrupted and still marked as running, wait 30 minutes before retrying it. Saved completed outputs reopen without another included use. Email us from your purchase email with the order reference if payment is confirmed but access or a result is missing. Mentor time is not included.

For paid learner plan outputs, “Not satisfied? Credit back” is available within 7 days, once per 30 days. It provides an eligible learner unlock credit, not a cash refund. Existing purchased outputs remain readable.

If we cancel or the session doesn’t happen

If a session is cancelled at our end, or your mentor can’t make it, you choose: a free reschedule into the next suitable slot, or a full refund of what you paid. You don’t have to ask for it — we start the process ourselves.

How to request a refund

Email us from the address you booked with, and include your booking reference (the code in your confirmation email) and what went wrong. We’ll confirm the outcome, and you get another email the moment the refund is processed.

Email: info@cybercairn.in

Where the money comes back to

Approved refunds go back to the original payment method — card, UPI, netbanking or wallet — through our payment provider, Razorpay. It typically reaches you within 5–7 business days; your bank or card issuer can add a day or two. We never pay refunds out to a different account, and no cash is exchanged.

How this fits with the Terms

This page explains the same rules that appear in clause 5 of our Terms of Service. The Terms remain the legal agreement between us; where the wording differs, the Terms apply. Our Privacy Policy covers what we do with your personal data.